Privacy Policy

Picky Locksmith Privacy Policy

Effective Date: January 1, 2024

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1. Introduction

At Picky Locksmith (“we”, “our”, or “us”), your privacy and security are our top priorities—both in the physical world and online. This Privacy Policy outlines the types of personal information we collect when you use our website (picky-locksmith.com) or request our locksmith services, how we use it, and how we keep it safe.

2. Information We Collect

To provide you with prompt and reliable mobile locksmith services, we may collect the following types of information:

• Personal Identification Information: Name, phone number, and email address when you call us or fill out a contact form.
• Service Location Data: Your physical address or current GPS location (if requested for roadside automotive assistance) so our technicians can reach you.
• Payment Information: Credit card numbers or billing details necessary to process payment for completed services. (Processed securely via third-party payment gateways; we do not store full credit card numbers).
• Website Usage Data: IP addresses, browser types, and anonymous analytics data collected via cookies to help us improve our website’s performance.

3. How We Use Your Information

The information we collect is strictly used to conduct our business and provide you with excellent service. Specifically, we use your data to:

• Dispatch mobile locksmith technicians to your exact location in the Phoenix Metro area.
• Provide accurate pricing estimates and invoices.
• Communicate with you regarding service updates, delays, or follow-ups.
• Improve our website, marketing efforts, and customer service experience.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., payment processors, dispatch software), provided they agree to keep this information confidential.
• Legal Requirements: When necessary to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.

5. Data Security

We implement a variety of standard security measures to maintain the safety of your personal information. Our website utilizes SSL (Secure Socket Layer) technology to encrypt data transmitted between your browser and our servers. Access to customer data is restricted to authorized personnel who need the information to perform a specific job (e.g., billing or dispatch).

6. Cookies and Tracking

Our website uses “cookies” to enhance user experience and gather usage data. Cookies are small files transferred to your computer’s hard drive through your web browser (if you allow) that enable our systems to recognize your browser and capture certain basic information. You can choose to disable cookies through your browser settings, though some site features may not function properly.

7. Your Rights and Choices

You have the right to request access to, correction of, or deletion of any personal data we hold about you. If you would like to exercise these rights, or if you wish to opt-out of any future marketing communications, please contact us using the information provided below.

8. Changes to This Policy

Picky Locksmith reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date” at the top.

9. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your data, please contact us:

Picky Locksmith
Phone: (480) 876-9766
Service Area: Phoenix, AZ and surrounding Valley cities.